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Evidence Guide: ICTSAS406 - Implement and hand over system components

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAS406 - Implement and hand over system components

What evidence can you provide to prove your understanding of each of the following citeria?

Confirm system integrity

  1. Check functioning of the system and its components in both a stand-alone and integrated environment
  2. Specify shortcomings or problems and create an action plan
  3. Review action plan with client
  4. Document system components according to standards and procedures
Check functioning of the system and its components in both a stand-alone and integrated environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Specify shortcomings or problems and create an action plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review action plan with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document system components according to standards and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide operation and maintenance guidance

  1. Identify and document operational issues and procedures
  2. Discuss maintenance issues with technical support, and document outcomes
  3. Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies
  4. Clarify outstanding issues with client
Identify and document operational issues and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss maintenance issues with technical support, and document outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify outstanding issues with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hand over system to client

  1. Demonstrate installed system to client
  2. Obtain client sign-off to confirm satisfaction and acceptance of the installed system
  3. Discuss and confirm short-term implementation support with client
  4. Discuss and confirm further training needs with client
  5. Document needs and submit to appropriate person for action
Demonstrate installed system to client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain client sign-off to confirm satisfaction and acceptance of the installed system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and confirm short-term implementation support with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and confirm further training needs with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document needs and submit to appropriate person for action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm system integrity

1.1 Check functioning of the system and its components in both a stand-alone and integrated environment

1.2 Specify shortcomings or problems and create an action plan

1.3 Review action plan with client

1.4 Document system components according to standards and procedures

2. Provide operation and maintenance guidance

2.1 Identify and document operational issues and procedures

2.2 Discuss maintenance issues with technical support, and document outcomes

2.3 Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies

2.4 Clarify outstanding issues with client

3. Hand over system to client

3.1 Demonstrate installed system to client

3.2 Obtain client sign-off to confirm satisfaction and acceptance of the installed system

3.3 Discuss and confirm short-term implementation support with client

3.4 Discuss and confirm further training needs with client

3.5 Document needs and submit to appropriate person for action

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm system integrity

1.1 Check functioning of the system and its components in both a stand-alone and integrated environment

1.2 Specify shortcomings or problems and create an action plan

1.3 Review action plan with client

1.4 Document system components according to standards and procedures

2. Provide operation and maintenance guidance

2.1 Identify and document operational issues and procedures

2.2 Discuss maintenance issues with technical support, and document outcomes

2.3 Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies

2.4 Clarify outstanding issues with client

3. Hand over system to client

3.1 Demonstrate installed system to client

3.2 Obtain client sign-off to confirm satisfaction and acceptance of the installed system

3.3 Discuss and confirm short-term implementation support with client

3.4 Discuss and confirm further training needs with client

3.5 Document needs and submit to appropriate person for action

Evidence of the ability to:

confirm system integrity prior to hand over

provide operational and maintenance guidance

hand over system to client.

Note: Evidence must be provided on at least TWO occasions.

To complete the unit requirements safely and effectively, the individual must:

discuss current business practices related to preparing reports, including confirming system integrity and handing over the system

evaluate current industry accepted hardware and software products to enable candidate to optimise value of a supply contract

outline key aspects of change management systems

discuss issues relating to the client-business domain

describe a range of information gathering techniques

explain key operational procedures for ICT systems

analyse key features and processes involved in project planning, including:

constraints

guidelines

deadlines

outline key features of quality assurance practices

analyse role of stakeholders in service level agreements (SLA) and discuss degree of stakeholder involvement in determining levels of responsibility in a project

describe vendor product trend directions.